Retail
ThenHow do we make the store more attractive so customers walk in?
With the smartphoneHow do we bring the store to wherever the customer is?
The idea is simple
We don’t sell services.
We take on what you want to achieve.
We bring the people, the method, the systems and the technology to get you there.
You stay in charge. We work alongside you, bring what’s missing, and stay accountable for the result.
A change in perspective15 years ago,
15 years ago,
the smartphone changed the question.
“How do we make the branch visit better?”to“Why visit the bank at all?”
The bank could come to you in your pocket.
The same shift in every industry
Taxi services
ThenHow do we attract more customers to our taxi service?
With the smartphoneHow does a ride come to you when you ask for it?
Healthcare
ThenHow do we shorten the waiting-room queue?
With the smartphoneHow does care reach the patient before they travel?
Travel and stays
ThenHow do we improve the check-in desk?
With the smartphoneHow does a guest arrive and check in without a desk?
Learning
ThenHow do we improve the classroom experience?
With the smartphoneHow does a lesson reach a learner wherever they are?
Now, with AI
The question is
yet to be asked.
Now that the interface is intelligent,
How do you want your customers to experience what you do?
Why this matters now
The shift has not landed evenly.
The enterprise
is adapting.
Larger organizations are building transformation teams, acquiring capabilities and setting aside budgets to experiment. They are building room to explore what AI could change.
The mid-market
is exposed.
Customer expectations are changing. Mid-sized businesses can see the work ahead, but may not have every capability in-house—or the budget to build it all themselves.
Specialists
are stranded.
Experts are leaving larger organizations with decades of experience and building solutions of their own. Reaching customers and earning their trust is still the difficult part.
We’re building the connector.
Bringing businesses and the capability they need together—and staying accountable for the work.
The name is the idea
CoKindle
CoKindleTogether we create the spark.
CoSourcingTogether we bring the capability.
Co-sourcing brings the capability into your business, around the work you need to get done.
The people, the method, the systems and the technology—connected as one team. You keep the direction. We stay alongside you, accountable for the work and its result.
Our way of workingFive ways to
Five ways to
work together.
We call it SCALE.Each approach leads your business to a higher ground.
We look at it with you, and show you exactly where you stand.
See the situation clearly. Decide what to do next.
Let’s talk about the workWhat would you like
What would you like
to work better?
Tell us where you want to make a difference. We’ll work out what it takes, together.
01
Consulting & Advisory
Process mapping and documentation, process improvement, outsourcing and transition consulting, operations performance, program and change management, AI advisory, and managing the partners you already have.
02Customer Operations
Every conversation with your customer: inbound and outbound support, technical support, sales, onboarding and retention, orders and collections, after-hours and surge cover.
03Business Operations
The work that keeps your business running: finance, payroll, tax filing, documents and data, HR, and specialist operations for healthcare, insurance, lending, e-commerce and logistics.
04Technology & Engineering
Build software, modernize and connect systems, automate repeatable work, and put AI, data and cloud to practical use.
05Governance, Risk & Compliance
Understand your risks, prepare for assessments, organize the evidence, and keep controls working between audits. The requirements are agreed around your business.
Our promise
If it doesn't move your business forward, we won't sell it to you.
We measure our success by your business goals, not just by the work we delivered.
Let’s connectLet’s have a
Let’s have a
conversation.
Tell us what you’re trying to get done.
You don’t need a brief or a service in mind. Tell us about your work, what you’d like to be different, or where you’d like to get to.
We’ll be honest about whether we can help.