The work that keeps
your business running.

Finance work rewards discipline more than brilliance: the same steps, done right, every day and every month. We run bookkeeping and transaction coding, accounts payable, accounts receivable, reconciliations, month-end close and management reporting — in your accounting system, to your chart of accounts, with a close calendar you can see and a review layer that catches errors before they reach your board pack.

When you need senior judgment without a full-time hire, our Controller as a Service gives you an experienced finance controller for the days a month you actually need one — reviewing the close, owning the controls, and speaking to your auditors.

Payroll is the one process where a small error is a big problem. We run payroll processing, payroll compliance and statutory filing, and multi-country payroll with the checks built in: inputs validated, calculations reviewed, statutory deductions and filings tracked to the calendar of each country we cover, and a clear audit trail for every run. Which countries we cover for you is confirmed before we start, not assumed.

Your people get paid right. Your filings go in on time. And you get one team that knows your payroll instead of a helpdesk ticket.

Tax and statutory work is deadline-driven and detail-heavy — exactly the kind of work that benefits from a team that does it every day. We provide tax return preparation support, sales and indirect tax filing, and statutory and regulatory filing support for your accountants and your finance team: the data gathered and reconciled, the workpapers prepared, the returns drafted for review, and the calendar tracked so nothing slips.

We work under your tax advisers' direction where sign-off requires a licensed professional. We do the preparation; they review and file — or we file on their instruction.

Every business runs on data that somebody has to capture, check and keep clean. We run data entry and capture, document processing to an accuracy service level, data cleansing and deduplication, forms and application processing, and document digitization and scanning — with double-entry or review where the accuracy target demands it, and turnaround agreed by document type.

Where volumes are high and documents are consistent, our AI document processing does the first pass and people handle the exceptions — accuracy up, cost down, and every field traceable to its source.

Selling and supporting across languages needs more than a translation tool. We provide translation, localization, transcription, and subtitling and captioning — by people who work in the language and know the domain, supported by translation memory and glossaries so your terms stay consistent from one document to the next.

For volume work — support content, product catalogs, recorded calls — we combine machine output with human review, so you get speed without losing the voice.

Every useful AI system is built on data a person prepared and judged. We provide data annotation and labeling, data preparation for AI, human-in-the-loop review, and model evaluation and output grading — trained teams working to your guidelines, with quality measured by agreement rates and audited samples, and the security your training data deserves.

This is also how we keep our own Sparks honest: people review what the agents do, grade it, and feed the corrections back. We can do the same for your models.

Legal teams spend too much of their time on work that needs care but not a lawyer's judgment. We provide contract review and abstraction, document review and eDiscovery support, legal research and memoranda, and paralegal support — under the direction of your counsel, with confidentiality and access controls appropriate to privileged material.

We do not give legal advice. We make your lawyers faster.

HR operations are a chain of small tasks that everyone notices when they go wrong. We run HR operations and HRIS administration, onboarding and offboarding administration, candidate sourcing and screening, and full recruitment process outsourcing — in your systems, to your policies, with the documents, approvals and reminders tracked so nothing falls between the gaps.

For hiring, we source, screen and shortlist to a profile you agree, run assessments and scheduling, and hand your managers candidates worth their time. Our own HR Spark handles the repetitive parts — document collection, reminders, record updates — under the supervision of our HR team.

Sometimes the gap is not a process but capacity. We provide virtual assistant and executive support for leaders, managed operations pods — small, self-managed teams that take a defined stream of work off your hands — and a general administrative desk for the tasks that nobody owns and everybody needs done.

Each is staffed by people we recruit, train and manage, working your hours, in your tools, with a named lead you can call.

Healthcare providers lose money in the gaps between steps: the missing authorization, the coding error, the denial nobody followed up. We run the end-to-end revenue cycle or any part of it — medical billing and claims submission, medical coding, AR follow-up and denial management, prior authorization, provider credentialing and enrollment, and patient access, scheduling and eligibility verification. The team and required credentials are agreed for your scope, with work carried out in your practice-management and EHR systems.

Our Prior Authorization product and AI scheduling assistant sit inside these services, so the repetitive parts move faster and your people handle the exceptions. Everything is done to HIPAA requirements, with access limited to the minimum the work needs.

Insurance back offices run on volume and accuracy. We run the end-to-end insurance back office for agencies, brokers and carriers, or the pieces that hurt most: policy administration, policy checking, underwriting support, claims support, and certificate of insurance management — in your agency management system, to your carriers' rules, with turnaround and accuracy measured on every item.

Renewals go out on time. Policies are checked against the quote. Certificates are issued to an agreed turnaround. And your licensed people spend their time on customers, not paperwork.

Mortgage work is a race against rate locks and a test of accuracy. We provide end-to-end mortgage outsourcing or any stage of it: loan processing, underwriting support, closing and post-closing, title search and abstracting, and quality control and audit — by trained processors and underwriting support staff working in your loan origination system, to your investor guidelines. Credit decisions stay with your underwriters.

Files move faster because conditions are chased the same day. Errors fall because every file is checked before it moves. And volume swings stop being a staffing crisis.

Banks, lenders and fintechs carry operational work that has to be right and has to be traceable. We run loan origination support, dispute and chargeback management, payment processing and reconciliation, and account servicing and maintenance — in your core systems, to your procedures and the regulations you operate under, with maker-checker controls and full audit trails.

You get the capacity to grow without growing headcount at the same rate — and a team that treats a customer's dispute like the customer's money that it is.

Financial-crime operations are judgment work at volume. We run KYC and customer due diligence, AML alert triage and transaction monitoring, sanctions and adverse-media screening, and fraud review and alert handling — analysts trained to your policies and typologies, working in your case-management tools, with every decision documented to the standard your regulator and your auditors expect.

Backlogs come down. Quality goes up, because every analyst's work is sampled and calibrated. And your compliance officers get time back for the cases that actually need them.

Selling online creates work faster than it creates revenue. We run catalog and product data management, marketplace management, order and fulfillment support, and e-commerce customer service — keeping listings accurate across channels, marketplaces compliant and performing, orders flowing, and customers answered in the tone of your brand.

One team, across your storefront and your marketplaces, measured on listing accuracy, order accuracy, response times and reviews.

Freight does not keep office hours, and neither does the work behind it. We run load booking and dispatch, carrier onboarding and compliance, track-and-trace and exception management, and freight billing and invoice audit for brokers, carriers and shippers — in your TMS, 24x7 where you need it, with exceptions caught and communicated before your customer asks.

Your people handle relationships and problems. We handle the volume that used to keep them from doing so.