QA Auditor
Every call audited. Not a sample.
Listening to a sample of conversations can leave gaps in what your quality team sees. Our AI auditor listens to every call and reads every chat, scores each one against the rubric written for your business, flags compliance gaps and process deviations as they happen, and hands your quality team a coaching list instead of a sampling plan. Your human QA specialists then spend their time on calibration and coaching — the parts that need a person.
What it does
- 100% coverage of voice and text interactions
- Scoring against your rubric — compliance, process, soft skills, outcome
- Real-time flags for compliance risks and escalations
- Coaching insights per agent, per team, per contact driver
- Calibration workflow for your QA team
- Dashboards and exports to your reporting
A clear path from request to result.
- ConnectYour recordings, transcripts or chat platform
- DefineYour rubric and compliance rules
- AuditEvery interaction, scored
- Flag and coachRisks now, coaching weekly
- CalibrateHumans check the machine, monthly
Workflow illustration, not a live demonstration. Features and integrations require confirmation for your environment.
Would this help with your work?
Tell us about the work it would do for you.
You don’t need to arrive with a brief or a service in mind. Tell us about your work, and what you would like to be different.
We’ll be honest about whether we can help.